I need to inform customers of a new customer service procedure.
So far, to avoid notecard/IM loss on my main avatar, I used to have another avatar, dedicated to take care of customer service : our CSR, VirtualInsanity Resident.
Sadly, a few days ago, I noticed that a lot of notecards had been capped/lost on that avatar too. SL capped a bunch of notecards that re-appeared months after it was sent, and it uses to cap IMs too, reason why I refuse to deal with customer service through IMs.
Since I am very busy with my real life occupation and my real private life, friends and family, I also had few time to log in on that avatar to check it every single day and to check if notecards didn’t get lost.
It means that I prolly lacked of helpfuness with some customers, unvoluntarily, It makes me feel bad and guilty so I decided to change my contact procedure.
From now, I’ll ask to people in the need for help to keep checking out FAQ page and to send me an e-mail if they need help.
The adress is VirtualInsanityCSR@gmail.com.
It is redirected to my main RL private mail.
I check it every single day, also at work even if it’s not my RL professional mail adress.
I’ll therefore will be able to receive all of your queries whenever it comes.
If I am not at work and am available to help you, I’ll come online to do so.
If I am at work or very busy, I’ll just send you an e-mail asap, confirming that your mail has been received and that I’ll get in touch.
I know that e-mails are not the easiest way to deal with the SL stuff but trust me, when someone isn’t online every single day and receives a ton of notecards or IMs, this is the safest way to communicate, especially since I will even be able to answer you from work during meal time or pauses.
Now, for bloggers, please keep using our form (see our FAQ page for managment). I am not dealing much with adding new bloggers atm but I’ll keep your informations there and will go back to you whenever I have time to add someone to my list.
Please also note that events organizers, hunts managers, mall tenants and such can keep sending me notecards. Feel also free to use the e-mail to invite me to stuff since your notes could get lost too (and if you are used to see me participating in your events and not applying, feel free to get in touch through mail, really, it prolly means that the notecard didn’t arrive).
I hope that this system will work better than the previous one and that no one will see its query unanswered due to SL issues, now.
I wish it works that way.
Please note that since this procedure has been set up, IMs and notecards sent by customers will be ignored. I know, it’s not kind and such but all of that is written in my profile and people have to learn to read or else they’ll never be able to survive on SL… And it also will leave me enough time to build when I’m online without being distracted and it will help them to take the habit to send mails.
Thanks for understanding.