XMAS is a great moment to gift stuff to friends & family. I therefore have spent a bit of time updating the MP with several XMAS items & a bunch of other products. Please note that the price for XMAS items is the same than at the XMAS market in the mainstore.
Holidays are coming & this is time for me to have you informed about what’s going on around the store nowadays.
First thing to say is no good news. For some reasons I don’t myself really understand, Perfect Wardrobe has come to an end. That event was lasting since years on the grid and this is a great loss for shoppers & for designers.Luckily enough, there are still good events in which we do participate. So don’t worry about that, we’ll get over the loss.
Second point is that we are participating in F R O S T, a Depraved Nation Event. It takes place here. You’ll find 2*2 new releases by ourselves. The items are set for sale for 92L, 50% of its normal price. 2 different sets of nails for hands and feet are available. First pack is inspired by a frosted forest and the second by penguins.
The second important thing to know is that I am starting to release XMAS items @the Mainstore. There won’t be one big release but a few releases every day.
First releases are out. I decided to set the XMAS items on the tables in the main hall of the store. Each item is sold for 99L, just for XMAS. I’ll try to set those items on the market place so that you can gift it to friends. It is my kind of late Black Friday sale. Enjoy it.
Here are a few items already released :
The SLURL to the mainstore is on your right on top of the page.
All of our items, textures, sculpts, meshs, vendors piccies, … are the full property of our brand, [VIRTUAL/INSANITY].
Using your skills or some tools to copy our designs in any way (copycat/copybot) is an infringment to our copyright.
We’ll file a DMCA for any item found copied or copybotted.
The copycat/copybotter will get banned from our land/sim & we’ll make sure that their name is spread around SL in the aim to protect the talented designers’ community’s work. No one is a victim. Everybody makes choices. If you make the bad one to copy my stuff, you’ll have to face the consequences.
If you, honest shopper, discover any copybotted/copied work from any designer, please inform them ! Copybot leads tons of great stores to close their doors each year, so please, help us winning the fight !
I need to inform customers of a new customer service procedure.
So far, to avoid notecard/IM loss on my main avatar, I used to have another avatar, dedicated to take care of customer service : our CSR, VirtualInsanity Resident.
Sadly, a few days ago, I noticed that a lot of notecards had been capped/lost on that avatar too. SL capped a bunch of notecards that re-appeared months after it was sent, and it uses to cap IMs too, reason why I refuse to deal with customer service through IMs. Since I am very busy with my real life occupation and my real private life, friends and family, I also had few time to log in on that avatar to check it every single day and to check if notecards didn’t get lost.
It means that I prolly lacked of helpfuness with some customers, unvoluntarily, It makes me feel bad and guilty so I decided to change my contact procedure.
From now, I’ll ask to people in the need for help to keep checking out FAQ page and to send me an e-mail if they need help. The adress is VirtualInsanityCSR@gmail.com. It is redirected to my main RL private mail. I check it every single day, also at work even if it’s not my RL professional mail adress.
I’ll therefore will be able to receive all of your queries whenever it comes. If I am not at work and am available to help you, I’ll come online to do so. If I am at work or very busy, I’ll just send you an e-mail asap, confirming that your mail has been received and that I’ll get in touch.
I know that e-mails are not the easiest way to deal with the SL stuff but trust me, when someone isn’t online every single day and receives a ton of notecards or IMs, this is the safest way to communicate, especially since I will even be able to answer you from work during meal time or pauses.
Now, for bloggers, please keep using our form (see our FAQ page for managment). I am not dealing much with adding new bloggers atm but I’ll keep your informations there and will go back to you whenever I have time to add someone to my list.
Please also note that events organizers, hunts managers, mall tenants and such can keep sending me notecards. Feel also free to use the e-mail to invite me to stuff since your notes could get lost too (and if you are used to see me participating in your events and not applying, feel free to get in touch through mail, really, it prolly means that the notecard didn’t arrive).
I hope that this system will work better than the previous one and that no one will see its query unanswered due to SL issues, now.
I wish it works that way.
Please note that since this procedure has been set up, IMs and notecards sent by customers will be ignored. I know, it’s not kind and such but all of that is written in my profile and people have to learn to read or else they’ll never be able to survive on SL… And it also will leave me enough time to build when I’m online without being distracted and it will help them to take the habit to send mails.
Now that I got in touch with my moving team and my internet provider, I can tell you that I strictly WONT be able to connect to the internet from the 8TH march 2013 to the 11TH march 2013 INCLUDED.
During this time, I (nor VirtualInsanity Resident) won’t be able AT ALL to handle customer service due to the lack of connection.
ON TOP OF THAT, I have really much to do with that moving thing due to the administrative, boxing, unboxing, painting, furniture building and un-building thing… So I won’t be able to get on the Internet MUCH from about 22nd feb until about 20th march 2013.
Please EXCUSE ME for the delays. Be sure that if you have to wait for too much, I’ll try to help as quick as possible whenever I can but all that I ask is for patience.
Since moving is one of the most stressful events in life with marriage and losing someone close, I think that you’ll understand that.
Just a quick information about [VIRTUAL/INSANITY]…
We are in the middle of a bunch of changes in real life. I restarted working (again) 2 weeks ago and we are moving from our flat in a few weeks. We therefore have now few time build and create stuff. Please be patient until we are all set at the new flat.
[VIRTUAL/INSANITY]'s sim closing and mainstore moving
In a few weeks, [VIRTUAL/INSANITY] will be 4 years old and we can’t be anything but recognizing to all of the customers, fans, designers, bloggers, who helped us during these long years.
But everything changes and in may, after 3 years living with a disabling chronic disease named fibromyalgia, and with the support of my rheumatologist, I’ve been restarting to work as a job coach in real life. It gave me a lot of satisfaction and I’m not intending to stop.
But that leads us (me and my co-designer and first-life husband Moolfryt Klang, who works full time as psychologist) to have way less time to take care of Second Life. Less time to build, less time to follow the regular events, less time to know what’s new, less time to deal with the sim, the mall, …
Since a few weeks, we’ve been thinking about how we see our future in Second Life, through those changes. And we’ve sadly come to the point that we can’t cope with the sim any more. This is way too much of investment for us, and with a big part of collection getting older, we don’t need that much space any more.
When I do something, I want to do it right and entierly. I don’t want to *pretend* I can deal with all of that work if it is not the case any more. This wouldn’t be honest to myself and stressful, and it wouldn’t be honest to you.
We therefore decided to move our mainstore to a simple land on a sim you may know, Dark Tranquility, which is SAKIDE’s home since years.
We’ll say goodbye to Bada Bing tomorrow.
And you’ll get the landmark in a few hours, once we are able to open. The landmarks will be progressively changed in all of our malls stores vendors… And it may take a bit of time too !
Now for the questions you may ask :
✿ Can you summarize what’s changing ?
- The store is moving.
- The mall is closing.
- The collection will be smaller.
- The older collections will be progressively be added to the marketplace so that you can still purchase it out there.
✿ Will you stop building and release new stuff ?
The store is my creative outlet and I don’t want to let it go.
But building in SL is a huge work, not only because building can be complicated but also because, if you want your store to be and keep succesful, you have to be reactive.
Events come and go. When one stops, another one is coming. You never have the chance to take a break. In one month, Valentine’s day is coming. A few weeks after, it’s time for St Patrick’s day. Just after, Easter is on the corner. And then summer will be there. You’ll have noticed that my XMAS collection was way smaller than before. This is the why. I don’t have the time any more to be that reactive.
But I’ll still build, I’ll still participate to events. But on my own rythm. And I’ll prolly be able to make more good quality stuff that way.
Racing to releasing new stuff isn’t any good for creativity, believe me.
✿ Which products are you going to discontinue ?
All of the nails are staying. Most of the make-up too. A big part of the jewelry too. Most likely, the items you seem to prefer will stay. But what is older, outdated or what doesn’t fit anymore with my vision of the store will be discontinued.
It may take some time but I’ll update the marketplace with the discontinued items so that you can still purchase it that way, though.
So you don’t have to worry. I’ll just need a bit of time but it will be fine.
✿ Why are you moving to Dark Tranquility ?
I had my building platform there since a very long time.
Kinu Mayako, SAKIDE’s owner is a long-term friend. When I asked her if she knew where I could set up a parcel (without getting in trouble with lag and bad neighbours), she said she’d be able to rent me some land on her sim. So I said yes. And I am very thankful to her.
✿ I liked your store… Are you changing the lay out ?
No. I am keeping my build, which looks so like [V/I].
However, the store will be in a skybox with just a bit of trees and flowers around it. It will be a way smaller place… But more cosy :).
✿ Are you closing the sim because it is too expensive ?
A sim is costy for sure. But that is not the reason why we are closing it.
I’ll be re-opening a sim if I ever get more time again to give it a 100% investment.
✿ What about customer service ?
This isn’t as if I wasn’t logging in any more, right ? We still are logging in everyday. So customer service just happens as usual. Notecard VirtualInsanity resident with your questions and we’ll get back to you.
✿ I liked the stores at your mall :’( …
I like those stores too. This is the reason why I’ll include in the next notecard the LMs to their mainstores ! ^-^.
✿ When will you be done transfering the “older” items to the MP ?
I can’t tell when. It will depend on my RL work and I’ll also be moving in RL in a few weeks too. I’m going to be very busy.
So it may take a while but you can also notice that a lot of items have been recently added.
We’ll therefore do it as fast as possible but please be patient !
We are coming with a bunch of new mesh nails packs this week. This collection of nails is MESH. Our mesh nails are resizable from size 0 to 50 and dedicated to women avatars. Each nails pack include 8 textures and is driven by a HUD.
Sir Hiss, released in 12/12
We also have a GROUP GIFT for our SL based group named [VIRTUAL/INSANITY] FANS GROUP. To get the gift, wear the group tag and click the poster in the main hall @the mainstore.
And this pack will be available at Perfect Wardrobe. SLURL
We also made new sculpted SHORT NAILS, you’ll find those at the mainstore. Perdita nails inspired by dalmatians.
And three items are still available at ZODIAC ! SLURL